Protecting your privacy and the confidentiality of your personal information is fundamental to the way we conduct business at Lumapeda. To us, providing you with the best customer service includes handling your personal information with great care and respect.
Your privacy protection is assured
Lumapeda takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
When you register at Lumapeda we agree to protect the privacy of that information in compliance with the Personal Information Protection and Electronic Documents Act. Since January 1st, 2004, this Act requires every organisation to obtain the consent of individuals before collecting, using or disclosing personal information in the course of commercial activity.
Integrity of your personal information
As a member of Lumapeda, you have entrusted us with your personal information such as your name, address, phone number and business details. This information is recorded in your file, stored on bank-level secure Internet servers, and hosted in top of the line data centres. The information is only accessed by authorised system administrators and support representatives to help answer questions regarding your membership account. More specifically, we use this information to communicate with you.
How we protect your information
We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorised access or use. In fact, access to your file is restricted to our support representatives, who as part of their agreements, are bound to maintain your confidentiality.
When we disclose information
You benefit from personalised service
Access to your personal information also enables us to offer you more personalised service. The better we know you, the better we are able to respond to your needs. With a clear understanding of your personal situation, we can offer informed advice and assist you now and in the future.
Your right to access, update and correct your information at anytime
At Lumapeda, we trust and value the accuracy of your personal information. At all times, you have the right to ask for access to the information in your file and request that we update your file for accuracy or correct any errors.